Introduction

This is our privacy policy. It tells you how we collect and process data received from you on our site. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it

The types of personal data that we collect

When you interact with us, there is different personal information that we will collect and process, which may include:

Personal details – title, name, gender

Contact details – address, email address, phone number

Enquiries – enquiries you have made

Communication – information about services that we believe may be relevant and of interest to you

Where we collect the information from

We collect personal data from the following sources:

• When you make an enquiry via our website
• When you communicate with us directly via phone conversations, email, social media or our website about our any of our services

Keeping your personal data up-to-date

It is important that the personal information that we hold about you is accurate and current. Please contact us at info@f-fine.co.uk to keep us informed if any of your personal data changes

Why we need to hold and process this data

We use your personal data:

• To comply with any legal obligations
• To respond to your enquiries or queries
• To improve the operation of the business and keep records of our interactions and communications with you
• To carry out customer research and data analysis to help us develop, improve and grow the business and our services
• To help us to tailor and personalise our communications with you so that you get the best possible experience
• To understand and respect your contact preferences

The legal bases we rely on

There are a number of different reasons why a company is able to collect and process personal information. We rely on:

Consent – If you provide us with personal information via our website contact form, we rely on your consent to process that information in order to provide you with a response

Legal compliance – if required we may process your personal data to meet a legal obligation

Legitimate interest – we may make contact with you to market our services

How we store and protect your data

We limit access to your personal data to those employees who have a business need to know

We don’t transfer your personal data outside the European Economic Area (EEA) however we use IONOS for web hosting. We also use Microsoft cloud services to host your personal data. In these cases any transfers are subject to the appropriate safeguards 

How long we keep your data for

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements

Your legal rights

You have the right to:

• request access to, deletion of or correction of, your personal data held by us at no cost to you;
• request that your personal data be transferred to another person (data portability);
• be informed of what data processing is taking place;
• restrict the purposes for which we process your data;
• to object to processing of your personal data; and
• complain to The Information Commissioner’s Office (ICO) which enforces data protection laws: https://ico.org.uk/

If you have any questions about our policy, or wish to exercise any of your rights, you can contact us at: info@f-fine.co.uk

Cookies

We collect cookies to optimise your experience of visiting our website. You can set your browser to refuse non-essential cookies. If you disable cookies, website performance may be affected

Changes to this Privacy Notice

It’s likely that we’ll need to update this Privacy Policy from time to time. We’ll keep this page on our website up to date with any changes, but you’re welcome to come back and check it whenever you wish

04/01/2025